Contact Us

Frontier Science is committed to providing the fastest and most effective support possible for LDMS users. LDMS user support is available 24 hours per day by telephone or email to answer your questions about using LDMS, diagnosing problems, and helping your laboratory get the most out of the software.

What is the nature of your request?

Interest in obtaining LDMS

Assistance with login credentials or using LDMS

I need product support

Please only answer these questions if you need product support. If you have general questions about LDMS, scroll up.

Note: If you are contacting user support about a challenge code, do not close the window with the code. Doing so will cause LDMS to generate a new code.

Full name

Phone

Contact me by phone

Laboratory’s LDMS ID number

Challenge code

Describe your question or issue. If you are contacting us about a challenge code, explain what you are doing that generated the code. If you are receiving a specific error message, please provide any details.

Have there been any recent changes to the computer with LDMS, such as new hardware installed, a firewall upgrade, a network name change, or another change?

Are you or another user able to repeat the issue?

If you have LDMS installed on multiple computers, does the issue occur on all of them or only on a specific computer?